Customer reviews of TM Car Sales Ltd
At TM Car Sales Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
TM Car Sales Ltd
Based on 156 customer reviews
A comfortable transaction
By Jonathan S on 22 January 2018 | Purchase not verified
I found the car I wanted at TM Car Sales on Autotrader. It meant me driving 85 miles to see it. A bit apprehensive as I'd always bought cars much closer to home in the past. I spoke to the salesman/proprietor twice before deciding to go. Very helpful and not pushy. On seeing the car it was exactly as advertised and up to my expectations. We agreed a part exchange price for my car and managed to complete the deal there and then. The road tax and insurance was quickly sorted out so I was able to drive home in my new purchase. The staff were all friendly and made the whole transaction a comfortable experience. A good car at a good price. People that work hard and provide a good customer service. I would happily recommend this company.
By Katy B on 14 November 2017 | Purchase not verified
Needed a reliable second hand car, and these guys delivered!!! Fantastic service and amazing aftercare, wouldn’t hesitate to buy off these guys again!!
Disappointing after sales service
By Clara Z on 10 November 2017 | Purchase not verified
Their after sales service is very disappointing, and make sure ALL the deals are written. Bought the car from T M Car Sales May this year, paid for 6 months RAC silver maintenance warranty and road bread down cover. July I realized my AC was not working anymore so I phoned them, I was told my warranty only covers mechanical breakdowns and AC is just need recharging which is out of the scope.(They didn't even propose to have a check on the AC, because it might be the compressor problem) In October, my fan motor is not working so I asked them to have a check and fixed it in a garage with warranty covering the cost. I drove there for 2 times and had multiple calls with them and finally got told: 1. They didn't register the warranty at all 2. They say there is no extra mark saying "6 months warranty" on my invoice so it was a 3 months warranty not 6 months, thus my warranty is expired So I found a garage and fixed the motor temporarily and paid myself along with the AC recharging.
Horrible experience in all
By Alexandra N on 12 October 2017 | Purchase not verified
When we went to view the car we got shown the car and told it was in excellent condition just returned from a full service and that we wouldn’t be disappointed when paid a deposit and return back to collect the car only when we had taken the car had we realised the Tyers were bold breaks completely worn and starter motor having issues driving on the motor way and error message appeared so made them aware of this and they were happy to fix certain things but not all 4 months of back and forth not very or helpful at all I would steer clear at all costs, our dodgy car is back on the forecourt
Buying first car
By Sinead B on 02 September 2017 | Purchase not verified
Stress-free, friendly and professional experience.
A day wasted!!
By Paul W on 30 April 2017 | Purchase not verified
My experience with these was i kept Colin informed for our ETA. We traveled 70 mile to view a Jaguar S Type 54 Plate! Pros:- Looked nice drove nice! Cons:- crack in the windscreen air con not working plus would have needed a cam belt and water pump at £250.00 which was the price given. Near side wing mirror loose! We informed Colin by text after we left and had thought about it, we was considering letting them do Cam belt and water pump for £250.00 or doing it ourselves! So as long as they put 12 months mot on and fixed the air con replaced the windscreen which would have needed doing for a new MOT as advertised till Sept? We would put a deposit down for it! Colin replied saying after he had spoke to his partner the Car was not for sale as it was more than the re gas on the air con! So basically apart from wasting my Bank Holiday Sunday they realized we found enough out about the car in which they did not want to put right as it would have cost them to much! Be careful!!!!